Refund policy

Return Policy

 

(4/4/2023 - Please give us 5-7 Business days to respond to all return requests. We are currently short staffed and trying to catch up)

3D U ACE RETURN POLICY

Revised: 12/16/2021

Returns will not be accepted unless the merchandise is complete, in re-saleable condition, and has been previously authorized by 3D U Ace. 

Please notify 3D U Ace of any shortage, damage, or missing package within three (3) days of receipt.

An RMA number is required for all returns and may be obtained from our customer service team at rma@u-ace.com. Requests for RMA number must be made within 30 days upon receiving the products. Any products received that are unauthorized by 3D U Ace or products not qualified for credit will be held pending a prepaid label to return the item to you or items will be destroyed after 30 days. It is important to follow the return shipping guidelines when preparing to ship the return. If an item has not been shipped out within 15 days of the RMA number being issued, we will close out the RMA due to inaction. 

3D reserves the right to replace mats with similar items for items that are discontinued. Replacement parts, special orders, displays, and promotional materials are not eligible for return. Merchandise returns will be accepted only for active items on our current price/inventory sheet. Credits will be issued on the basis of actual price paid less the aforementioned return charges if applicable. Freight prepaid is required for all returns unless otherwise agreed to. Cargo liners cannot be returned on the basis of cosmetic issues. 

All returns should be sent to the following address:

3D U Ace

13642 Santa Ana Ave, Fontana, CA 92337

909.350.8808    909.350.8880

rma@u-ace.com     https://www.u-ace.com

Limited Warranty

3D U ACE LIMITED WARRANTY

Revised: 12/01/2021

3-YEAR WARRANTY: 

3D U Ace 3-year warranty applies to the original purchaser and guarantees 3D U Ace products to be free from defects in materials and workmanship after retail purchase from an authorized 3D U Ace dealer. A warehouse deal or closeout seller is not an authorized dealer. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. Warranty does not cover consequential damage or inconvenience caused by non-operation of the product. This warranty is non-transferrable. 

3-year warranty applies to the following product lines:

KAGU Floor Mats

ELEGANT Floor Mats

ELITECT Floor Mats

ELEGANT-HYBRID Floor Mats

CLASSIC Floor Mats

KAGU Cargo Liners

UNIVERSAL Floor Mats

UNIVERSAL Cargo Liners

1-YEAR WARRANTY:

3D U Ace 1-year warranty applies to the original purchaser and guarantees 3D U Ace Products to be free from defects in materials and workmanship after retail purchase from an authorized 3D U Ace dealer. A warehouse deal or closeout seller is not an authorized dealer. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. Warranty does not cover consequential damage or inconvenience caused by non-operation of the product. This warranty is non-transferrable. 

1-year warranty applies to the following product lines:

OUTDOOR Series

INTERIOR Accessories

If a 3D U Ace product is suspected to be defective, contact us at rma@u-ace.com along with a photo and order information for warranty claims. If a replacement was shipped out, the old product needs to be destroyed for safety reasons and photo proof must be sent to rma@u-ace.com. 3D U Ace reserves the right to repair or replace the product. 

Credit will be issued upon inspection and acceptance of defective goods. The RMA Dept will notify you of rejected claims. 

In the event the product is deemed defective by 3D U Ace, a credit for the cost of the freight will be issued. 

The 3D U Ace 3-year warranty OR 1-year warranty is given in lieu of all other warranties expressed or implied. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

3D reserves the right to replace mats with similar items for items that are discontinued.